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Privacy Policy

Last updated: June 5, 2026

1. Introduction

SpinEmpire Casino ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Platform at spin-empire.ca and related services.

Data Controller: SpinEmpire Casino (registered Curacao entity)

2. Personal Data We Collect

Information You Provide Directly

  • Full legal name, email address, phone number
  • Date of birth and Canadian address
  • Username and password (passwords are hashed — never stored in plain text)
  • Photo ID and proof of address for KYC verification
  • Payment method details (card numbers are masked, crypto addresses, eTransfer confirmations)

Data Collected Automatically

  • IP address and geolocation (country/province level)
  • Browser type, device type, operating system
  • Session duration, pages visited, games played
  • Deposit and withdrawal transaction history
  • Bonus activity and wagering progress

3. How We Use Your Data

  • Account management: Create and maintain your account, process transactions, verify identity.
  • Bonus & promotions: Track wagering requirements, credit bonuses, manage promotions.
  • Legal compliance: Anti-money laundering (AML), Know Your Customer (KYC), age verification.
  • Security: Detect fraud, prevent unauthorized access, investigate disputes.
  • Support: Respond to your inquiries and resolve issues.
  • Responsible gaming: Monitor play patterns, enforce limits, identify at-risk behaviour.
  • Marketing: Send promotional emails (only with your consent — opt out anytime).

4. Data Sharing

We do not sell your personal data. We share it only with:

  • Payment processors: To complete deposits and withdrawals (PCI DSS compliant partners).
  • Identity verification services: To complete KYC checks as required by law.
  • Game providers: Necessary technical data to load and run games (no financial data).
  • Regulatory authorities: When required by Curacao eGaming Authority or applicable law.
  • Law enforcement: When legally compelled by court order or equivalent legal process.

5. Data Security

  • 256-bit SSL encryption on all data in transit.
  • Encrypted storage for sensitive data at rest.
  • PCI DSS compliance for all card data handling.
  • Regular third-party security audits.
  • Strict access controls — staff access limited by role.

6. Your Rights

As a Canadian user, you have the following rights regarding your personal data:

  • Access: Request a copy of all data we hold about you.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your account and data (subject to legal retention requirements).
  • Portability: Request your data in a machine-readable format.
  • Objection: Object to marketing communications at any time.

To exercise any right, email [email protected]. We respond within 30 days.

7. Cookies

We use cookies to maintain your session, remember preferences, and analyze site usage. Categories:

  • Essential cookies: Required for site functionality. Cannot be disabled.
  • Analytics cookies: Help us understand how players use the site. Can be opted out.
  • Marketing cookies: Used for targeted advertising. Requires consent.

Manage cookie preferences in your browser settings or contact support.

8. Data Retention

We retain your personal data for as long as your account is active. After account closure:

  • Transaction records: 7 years (legal/tax requirement)
  • KYC documents: 5 years (AML compliance)
  • Support correspondence: 3 years
  • Marketing preferences: Until you opt out or request deletion

9. Third-Party Links

Our site may link to third-party websites. This policy does not apply to those sites. We are not responsible for their privacy practices. Review their policies independently.

10. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email to registered users and posted on this page with a new "Last Updated" date. Continued use of the Platform after changes constitutes acceptance.

11. Contact Us

For privacy concerns or to exercise your rights:

  • Email: [email protected]
  • Subject line: "Privacy Request — [your issue]"
  • Response time: Within 30 days