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Terms & Conditions

Last updated: June 5, 2026

1. Acceptance of Terms

By accessing and using SpinEmpire Casino (hereafter "the Platform"), you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable Canadian federal and provincial gambling regulations. If you do not agree with any part of these terms, you must not use the Platform.

Jurisdiction: These terms are governed by the laws of Curacao and applicable Canadian regulations. SpinEmpire is licensed by the Curacao eGaming Authority.

2. Eligibility

Age

You must be at least 18 years old to create an account and play for real money. Age verification is required before first withdrawal. Accounts created by minors will be closed immediately and funds forfeited.

Geographic Restrictions

SpinEmpire Canada is available to players physically located in Canada. All Canadian provinces can currently play. If you relocate to a region where we cannot legally operate, your account may be restricted, and funds will be refunded.

One Account Per Person

You may only maintain one account. Multiple accounts by the same person, IP address, household, device, or payment method are prohibited. Violations result in suspension and fund forfeiture.

3. Account Registration & Verification

  • Provide accurate, complete, and current information at registration.
  • Keep your login credentials confidential. You are responsible for all activity on your account.
  • Notify us immediately of any unauthorized access at [email protected].
  • KYC (Know Your Customer) verification is required before first withdrawal — photo ID, proof of address, and payment method proof.
  • Fake or inaccurate registration information will result in account suspension and fund forfeiture.

4. Deposits

  • Minimum deposit: CA$20 (to trigger bonuses); lower deposits are accepted but do not activate promotions.
  • Maximum deposit per transaction: CA$5,000 (Visa/Mastercard), CA$3,000 (eTransfer), unlimited (crypto).
  • Deposits are processed in CA$ and credited to your account immediately (e-wallets, crypto) or within 1–3 days (bank transfer).
  • We reserve the right to refuse deposits from unverified sources or suspicious origins.

5. Withdrawals

  • Minimum withdrawal: CA$20 (Visa/Mastercard), CA$25 (eTransfer), CA$50 (bank/crypto).
  • Identity verification must be completed before first withdrawal.
  • We process withdrawals within 24 hours after approval. Bank processing times vary by method.
  • Withdrawals must be made to the same payment method used for deposits where possible.
  • Maximum withdrawal may apply based on account activity and VIP tier.
  • Large withdrawals (CA$10,000+) may require additional verification.

6. Bonus Terms

Welcome Package

  • Four stages: 125% + 100 FS, 100% + 50 FS, 125% cash-only, 75% + 50 FS.
  • Maximum bonus per stage: CA$250. Total package: up to CA$1000.
  • All stages must be triggered within 30 days of registration.
  • Each stage must be wagered within 7 days of activation or it expires.
  • Wagering requirement: x35 on bonus amount.
  • Maximum cash release from bonus: 3x the bonus amount.
  • Free spin winnings: x35 wagering, CA$35 maximum cash per daily pack.

General Bonus Rules

  • Maximum bet while a bonus is active: CA$5 per spin or round.
  • Bonus abuse (multiple accounts, exploitation of technical errors, coordinated wagering) results in bonus cancellation and possible account suspension.
  • Games contributing to wagering: slots 100%, table games 10%, live games 5%, progressive jackpots 0%.
  • SpinEmpire reserves the right to modify, cancel, or discontinue any promotion at any time.

7. Responsible Gaming

We provide deposit limits, loss limits, session limits, reality checks, and self-exclusion tools. Visit our Responsible Gaming page for full details and Canadian help resources. Problem gambling helpline: 1-800-661-1111.

8. Prohibited Activities

  • Creating multiple accounts or sharing accounts
  • Using automated software, bots, or scripts to play
  • Colluding with other players
  • Exploiting technical errors or software bugs
  • Money laundering or depositing funds from illegal activities
  • Providing false information at any stage
  • Attempting to circumvent responsible gaming tools

9. Intellectual Property

All content on the Platform — including game content, software, logos, text, images, and design — is owned by or licensed to SpinEmpire. You may not copy, reproduce, or distribute any content without prior written consent.

10. Limitation of Liability

SpinEmpire is not liable for: technical failures beyond our control, third-party payment processor delays, losses from gambling activity, or actions of third-party software providers. Our liability is limited to the amount you deposited in the relevant session, to the maximum extent permitted by law.

11. Dispute Resolution

To raise a dispute: email [email protected] with your account details, the issue, and any evidence. We investigate all complaints within 48 hours and aim to resolve within 14 business days.

If unresolved, disputes may be escalated to the Curacao eGaming dispute resolution process.

12. Changes to Terms

We may update these terms at any time. Material changes will be notified via email. Continued use of the Platform after notification constitutes acceptance. Current terms are always posted on this page with an updated date.

13. Contact

  • Email: [email protected]
  • Live chat: Available 24/7 via the chat icon on site
  • Response time: Under 4 hours (email), under 3 minutes (live chat)